Make sure your staff understands how valuable their role is and how seriously they take their contribution and customer service skills seriously. Establish rules about what to expect and make it clear why it's important for staff to be, for example, always courteous, punctual, positive and supportive of other team members. Setting clear expectations will help staff members feel confident that they are doing their jobs well. Here are some inspirational quotes from customer service that will help your team understand the value of the work they do.
Saul Maslavi is CEO of Jovani Fashions, the famous party dress designer, with more than 3000 wholesale partners across the country. Keep a positive and upbeat tone when interacting with customers. Empathize with them and give each topic, no matter how trivial or complex, the same level of attention. Many luxury car owners opt for independent car maintenance shops because of their own brand's poor customer service.
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